A service which meets the needs of individuals with urgent primary care needs that cannot wait until the next available in-hours appointment, and provides information, advice and treatment with referral to other services where necessary. The out of hours period is overnight 6.30pm to 8.am on weekdays and 24 hours at weekends and bank holidays.
All health boards use Adastra, a clinical patient management system, to measure and analyse the patient journey in the out of hours care setting, although all health boards have a different configuration for analysis.