If data is not available, please leave the relevant cell on the pro-forma blank     (as opposed to inserting a zero).

If the indicator value is zero, please insert a zero in the relevant cell on the pro-forma (as opposed to leaving the cell blank).

Cancelled cases should be excluded from all indicators i.e. where a patient calls Out of Hours / 111 again, following the initial call, and when the details of the patient are entered again by mistake.

Data should be provided for all patients for which the health board provides a service.